SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Standard

SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being. / Sindahl, Trine Natasja; Fukkink, Ruben G.; Helles, Rasmus.

I: British Journal of Guidance and Counselling, Bind 48, Nr. 2, 2020, s. 263-275.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Harvard

Sindahl, TN, Fukkink, RG & Helles, R 2020, 'SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being', British Journal of Guidance and Counselling, bind 48, nr. 2, s. 263-275. https://doi.org/10.1080/03069885.2019.1580676

APA

Sindahl, T. N., Fukkink, R. G., & Helles, R. (2020). SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being. British Journal of Guidance and Counselling, 48(2), 263-275. https://doi.org/10.1080/03069885.2019.1580676

Vancouver

Sindahl TN, Fukkink RG, Helles R. SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being. British Journal of Guidance and Counselling. 2020;48(2):263-275. https://doi.org/10.1080/03069885.2019.1580676

Author

Sindahl, Trine Natasja ; Fukkink, Ruben G. ; Helles, Rasmus. / SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being. I: British Journal of Guidance and Counselling. 2020 ; Bind 48, Nr. 2. s. 263-275.

Bibtex

@article{5d2ccd93a920447b95c881bd4876b181,
title = "SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being",
abstract = "Providing helpline services to children via texting (i.e. Short Message Service or SMS) is being used increasingly. However, little is known about the quality of SMS counselling and its effect on the service users. Through a quantitative content analysis of 448 SMS sessions at the Danish child helpline, we studied counsellor behaviour and session impact. We found higher levels of children{\textquoteright}s well-being and empowerment after contacting the service. Multiple regression models showed that a positive impact of counselling was related to higher density of child-centred counsellor behaviour and moderate levels of problem-centred counsellor behaviour. These findings were consistent across most stressors with positive effects in the small-to-medium range. SMS counselling shows potential as a tool for counselling children and youth.",
keywords = "Child helpline, SMS counselling, mediated communication, texting, content analysis",
author = "Sindahl, {Trine Natasja} and Fukkink, {Ruben G.} and Rasmus Helles",
year = "2020",
doi = "10.1080/03069885.2019.1580676",
language = "English",
volume = "48",
pages = "263--275",
journal = "British Journal of Guidance and Counselling",
issn = "0306-9885",
publisher = "Routledge",
number = "2",

}

RIS

TY - JOUR

T1 - SMS counselling at a child helpline: counsellor strategies, children's stressors and well-being

AU - Sindahl, Trine Natasja

AU - Fukkink, Ruben G.

AU - Helles, Rasmus

PY - 2020

Y1 - 2020

N2 - Providing helpline services to children via texting (i.e. Short Message Service or SMS) is being used increasingly. However, little is known about the quality of SMS counselling and its effect on the service users. Through a quantitative content analysis of 448 SMS sessions at the Danish child helpline, we studied counsellor behaviour and session impact. We found higher levels of children’s well-being and empowerment after contacting the service. Multiple regression models showed that a positive impact of counselling was related to higher density of child-centred counsellor behaviour and moderate levels of problem-centred counsellor behaviour. These findings were consistent across most stressors with positive effects in the small-to-medium range. SMS counselling shows potential as a tool for counselling children and youth.

AB - Providing helpline services to children via texting (i.e. Short Message Service or SMS) is being used increasingly. However, little is known about the quality of SMS counselling and its effect on the service users. Through a quantitative content analysis of 448 SMS sessions at the Danish child helpline, we studied counsellor behaviour and session impact. We found higher levels of children’s well-being and empowerment after contacting the service. Multiple regression models showed that a positive impact of counselling was related to higher density of child-centred counsellor behaviour and moderate levels of problem-centred counsellor behaviour. These findings were consistent across most stressors with positive effects in the small-to-medium range. SMS counselling shows potential as a tool for counselling children and youth.

KW - Child helpline

KW - SMS counselling

KW - mediated communication

KW - texting

KW - content analysis

U2 - 10.1080/03069885.2019.1580676

DO - 10.1080/03069885.2019.1580676

M3 - Journal article

VL - 48

SP - 263

EP - 275

JO - British Journal of Guidance and Counselling

JF - British Journal of Guidance and Counselling

SN - 0306-9885

IS - 2

ER -

ID: 242466808